Effective Date: October 22, 2025
At Adventurers Sport, we take pride in providing premium-quality customized and wholesale sportswear to clients across more than 100 countries. Each product is made with care, ensuring high standards of craftsmanship, comfort, and performance.
Because many of our products are custom-made or produced in bulk, our return and refund policy differs from standard retail practices. Please read the following policy carefully before placing your order.
1. Eligibility for Returns
- Returns are only accepted for products that have a manufacturing defect, incorrect item, or quality issue verified by our Quality Control (QC) department.
- We do not accept returns or refunds for:
- Customized items (including personalized logos, names, or colors) once approved and produced.
- Bulk or wholesale orders that meet agreed specifications.
- Damage caused by improper handling or misuse after delivery.
- All claims must be submitted within 7 days of receiving the shipment.
2. Return Process
To initiate a return:
- Contact us at care@adventuressport.com with your order number, photos/videos of the issue, and a brief explanation.
- Our support team will assess your request within 3–5 business days.
- If approved, we will provide you with a Return Authorization (RA) number and return instructions.
- Products must be shipped back in their original packaging with tags intact.
Note: Unauthorized returns or returns sent without prior approval will not be accepted or refunded.
3. Inspection and Approval
- Once we receive your returned items, our Quality Assurance Team will inspect them within 5–10 business days.
- If the defect is confirmed, you will be offered one of the following:
- Replacement: A new product of the same model or an approved substitute.
- Credit Note: A credit toward your next bulk order.
- Refund: Processed to your original payment method (if applicable).
4. Refund Timelines
- Approved refunds will be processed within 7–14 business days after return confirmation.
- Depending on your bank or payment provider, it may take additional days for the funds to appear in your account.
- International payments may experience delays due to currency conversion and intermediary bank processing.
5. Shipping Costs
- Return shipping costs are the responsibility of the buyer unless the return is due to our mistake (e.g., wrong item or confirmed defect).
- Original shipping fees, customs duties, or import taxes are non-refundable.
- For international orders, replacements will be shipped at a discounted freight rate where possible.
6. Order Cancellation Policy
- Orders can only be canceled before production begins.
- Once customization or bulk production has started, no cancellations or refunds will be issued.
- Any deposit or advance paid for confirmed orders is non-refundable after order approval.
7. Damaged or Lost Shipments
- In rare cases of shipping damage or loss, please contact us immediately with clear photos of packaging and product condition.
- We will assist you in filing a claim with the carrier and ensure resolution according to the carrier’s policy.
8. Exchanges
- Exchanges are permitted only for standard, non-customized stock items, and subject to availability.
- Exchange requests must be made within 7 days of delivery.
- Customers are responsible for all related shipping fees.
9. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom uniforms and personalized designs
- Clearance or promotional items
- Gift cards, digital downloads, and design fees
- Samples approved prior to production
10. Our Commitment
We aim to build long-term partnerships with teams, clubs, and distributors worldwide.
If you encounter any issue, our customer service team will work closely with you to ensure a fair and professional resolution.
11. Contact Us
For any return, refund, or product-related query, please reach out to:
📧 care@adventuressport.com
📞 +923106206551
🌐 https://www.adventuressport.com
Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM (PKT).
